shipping & return policy
Items are generally shipped within 1-3 business days using either USPS or UPS. Orders to the US will usually reach you within 7-14 days. We offer $5 shipping on many orders, though size and weight restrictions apply. Generally if your order is under 5 pounds AND can fit into a Flat-Rate Shipping Box, it qualifies for $5.00 shipping. Masks and heavier weight items ship for around $10-15.
Most international orders will be shipped through U.S. First Class International, if under 4 pounds (or 2 kilos), U.S. Priority Mail International or U.S. Express Mail International. For shipments to Canada, we do offer UPS as well. International shipping rates start at $28.95.
We must comply with all laws and regulations of the country the package will be shipping to. Customs policies can vary from country to country. You are responsible for making sure that the product/quantities are permitted into your country. Please contact your local customs office if you are not sure of their guidelines. Any customs clearance procedures that may be required can cause delays beyond the delivery time quoted.
International orders may be subject to customs duties, import taxes, and fees passed on by your country. We have no control over these charges and cannot predict what they will be. You may be subject to these fees, which are billed when a shipment reaches your country.
Refund and Return Policy
Though we would never intentionally sell a defective product, it's not unheard of. If you are unhappy with our product, or they are defective upon delivery, you may return them to us within 14 days of receipt. Product must be unused and in it's original packaging. In order to return a defective product please email firstname.lastname@example.org for return instructions. We apologize in advance if an item is of faulty quality from the manufacturer. We will do what we can to help you deal with that should that problem arise. We certainly hope it does not.